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📄 Anatolii S. Radchenko
📍 Location: Kharkiv, Ukraine
🎂 Date of Birth: July 19, 1981 (44 y.o.)
👨‍👩‍👧‍👦 Marital Status: Married
📞 Phone: +380 50 404 0900
📧 Email: anatradchenko@gmail.com
📲 Telegram: @iteolcom
🌐 Languages:
🇪🇸 Spanish — B2+ (spoken & written)
🇬🇧 English — Upper-Intermediate (spoken & written)

🎓 Education

1999 – 2004
📚 National University of Radioelectronics
Bachelor's Degree in Engineering

💼 Professional Experience

🏭 2004 – 2005 | Engineer, Project Organizations

• Institute of Mechanical Engineering Problems
  
  

• Scientific Research and Design Institute “Soyuz”
  
  

• Triol Corporation – Equipment for oil & gas, energy, and industrial sectors
  
  

🌐 2006 – 2008 | SEO & Internet Project Manager

• Increased website traffic through SEO
  
  

• Managed online advertising and marketing campaigns
  
  

• Developed and optimized commercial and community web projects
  
  

🧪 2009 – 2016 | QA Engineer

• Performed software testing (web and desktop)
  
  

• Handled bug tracking, documentation, and test design
  
  

• Improved usability and optimized conversions
  
  

• Coordinated with developers and UI/UX teams
  
  

🌎 2015 – 2016 | Freelancer in South America

• Learned Spanish (C1+)
  
  

• Worked remotely on commercial and community internet projects
  
  

• Created and maintained webshops, landing pages, and Facebook communities
  
  

• Optimized business processes and automated workflows
  
  

☎️ Feb 2023 – Present | Call Center & Sales Support Specialist

• Provided customer support (email/phone/chat)
  
  

• Managed retail sales and CRM (Pipedrive)
  
  

• Led process improvements and automation initiatives
  
  

🛠️ Skills & Tools

• Customer Support: 📞 Phone, ✉️ Email, 💬 Chat
  
  

• CRM Systems: 🗂️ Pipedrive
  
  

• CMS/E-commerce: 🛒 OpenCart, WooCommerce, Ecwid
  
  

• Social Media: 📱 Facebook, Instagram, Telegram, WhatsApp
  
  

• Blogs & Forums: 📝 WordPress, phpBB, IP.Board, XenForo
  
  

• QA Tools: 🐞 JIRA, bug tracking systems
  
  

• Marketing: 📈 SEO, online marketing
  
  

• Operating Systems: 💻 Windows, macOS, Android, iOS
  
  

• Office Tools: 📊 MS Office, Google Sheets
  
  

🎯 Professional Goals

I am seeking a position where I can apply my experience in the development, optimization, promotion, and administration of commercial and community internet projects.
I am committed to contributing to company growth, developing both professionally and personally, and delivering measurable results—especially in Spanish-speaking markets (20+ countries, 500M+ people).

💰 Desired Salary

$1,700 – $3,000 USD / month

Based in Ukraine